The Four Critical Success Factors To Sustain MRO Inventory

Without the fundamental knowledge and support to develop and maintain an effective maintenance, repair and operations (MRO) inventory, the result can be lost maintenance productivity, increased downtime and inventory purchasing spend.

In the manufacturing industry and beyond, businesses are continuously trying to do more with less. Whether an organization has a dedicated parts storeroom or not, maintenance technicians are becoming more responsible for managing inventory on their own. Without the fundamental knowledge and support to develop and maintain an effective maintenance, repair and operations (MRO) inventory, the result can be lost maintenance productivity, increased downtime and inventory purchasing spend.

1) Educate

The first pillar to sustain MRO inventory is to educate a maintenance team on what success looks like for your organization. Extend that vision to create a clear picture of best-in-class inventory processes that your organization can begin embracing. Define and clearly identify what success looks like in ways that can be quantified, such as:

  • 98% inventory accuracy
  • 100% process performance
  • Less than 3% downtime

For clients at my company, eMaint, these visions of success include improvements in key performance metrics (KPIs) for their respective organizations. For example:

  • 99.8% productivity rate for technicians
  • 75% reduction in monthly cycle count time
  • 1% downtime reduction for annual savings of $560,000

An important part of inventory education is conducting team training. Training on inventory process topics such as housekeeping and cycle counting will help enforce standard operating procedures.

In the same way it is important to identify success for your organization overall, defining the role each member of your team plays in facilitating that success is critical to gain 100 percent team enrollment.  

2) Empower

Once an organization educates their team, the next pillar is empowerment and establishing team ownership of MRO inventory. Management should encourage and promote innovative inventory ideas, assign responsibility, celebrate successes and involve team members in the design and setup of the storeroom.

By allowing a maintenance team to actively participate in setting up the storeroom, an organization fosters the notion of a self-directed high performance work team. Members of a high performance work team value the success of the team over their own personal gain.

3) Equip

Equip your team for success by installing a world-class physical environment. This includes building rich inventory data, applying cutting-edge tools (when appropriate) and enlisting trustworthy partners.

Physical Storeroom Setup

The physical setup of a storeroom can have a major impact on the success of MRO inventory optimization. Well-kept spaces demand more respect, and taking the extra time to ensure a storeroom is well lit, organized and streamlined can make all the difference. When every spare part has its own labeled place, and there are no parts haphazardly mixed in undefined bins, mechanics will want to sustain this environment. 

The key to avoiding these negative results is to develop a high performance work team through the “Four Pillars of Sustainability.” In eMaint’s “Sustaining Effective Inventory Processes” webinar, Dan Floen, President of Professional Materials Management (PM2), shared the critical success factors to foster the notion of high performance work teams and maintain MRO inventory, regardless of budget or business environment.


Rich Inventory Data

High-quality inventory data is just as important as a world-class physical environment. This data is the basis for efficient item look-ups and the item labeling process. PM2 recommends using a “noun, modifier, rank attribute” taxonomy to build standardized item descriptions.

Other key fields include manufacturer name and item number. These help to accurately source and replenish inventory items from suppliers for price quotes. Another important benefit of utilizing this information within an organizations MRO inventory is the ability to make data-driven decisions.

Technology & Tools

There are a variety of tools to help maintenance teams manage inventory as easily and effectively as possible. Implementing and fully utilizing a Computerized Maintenance Management System (CMMS) offers an opportunity to help facilitate success for any maintenance team. CMMS is a system designed to help schedule, plan, manage, and track maintenance activities as manage their associated parts inventory. CMMS systems can help organizations streamline work, increase efficiency and improve productivity.

It is also beneficial for organizations to make use of handheld technology, install control access devices, and consider using other technology such as RFID or automated retrieval systems as organizations see fit. These tools are considered a very reasonable investment when you factor in improved team productivity and downtime.

Enlist Partners

Establishing trusted vendor, supplier and contractor partners can help maintain MRO inventory improvements. Many companies buy supplies from upward of 100 vendors or more. Spreading your purchases across so many vendors weakens an organization's buying power and leverage. By reducing suppliers, organizations have experienced:

  • Significant price reductions across the board
  • Leverage to motivate key suppliers to work together to develop a total inventory management solution

Partnerships can extend beyond suppliers. Organizations can partner with subject matter experts, such as those at PM2 or eMaint, for implementation support, process development or overall training on inventory management.

4) Excel

Once you lay down the groundwork of educating, empowering and equipping your team, developing effective standard operating procedures and measuring results will help your organization excel in inventory management. To measure results, organizations should establish meaningful KPIs such as:

  • User adoption
  • Inventory accuracy
  • Stock outs
  • Downtime

It is also important within the “Excel” pillar to measure these results, and celebrate the successes within these metrics. Post results for all to see, and recognize the team and individual members in a significant, meaningful way.

Building a high-performance work team is the best method for success to sustain MRO inventory environments. This process takes upfront effort, but the power the team will generate will affect measurable ongoing improvements within an organization's MRO operation. 

Greg Perry, CRL, has 13 years of experience providing leadership in Maintenance and Operational best practices. Perry is dedicated to establishing positive relationships with clients, while bringing a broad base of experiences in MRO to the table. In addition to serving as a project manager and delivering implementation services to clients, Greg has presented sessions at user and training events for eMaint and industry conferences across the country.

More in Inventory Management