Enterprise AI application software company C3 AI announced C3 AI Agentic Process Automation, a new product that allows enterprises to encapsulate both business and operational work through autonomous AI agents.
For example, C3 AI Agentic Process Automation encapsulates business processes such as order-to-cash, customer service, invoice processing, debt collection, supplier onboarding, procurement and employee onboarding, as well as industrial operations such as equipment troubleshooting, manufacturing operations, production planning, inventory management and aircraft maintenance.
Activities that were formerly addressed by robotic process automation (RPA) tools can now be transformed using C3 AI Agentic Process Automation. Using this product, enterprises can execute work with the reasoning capabilities of modern AI models, together with pre-determined steps and controls.
C3 AI Agentic Process Automation offers a no-code, interactive, natural language interface, for any user to author and deploy scalable AI processes in minutes.
"C3 AI Agentic Process Automation represents a step change in enterprise automation by combining the best of deterministic workflow steps with the dynamic reasoning capabilities of AI agents," C3 AI Chief Technology Officer Nikhil Krishnan said. "This shift transforms automation from rigid scripts into intelligent systems that continuously deliver business value.”
Each AI agent in C3 AI Agentic Process Automation is given an objective together with constraints, instructions and memory, and uses known data, tools and business knowledge to achieve that objective. Workflows can run on demand, be triggered by events or operate on a schedule.
Organizations can start with pre-built templates or design and share their own custom workflows. Every action, tool call and step is fully transparent and auditable.
