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Find out how customer-driven production challenges are met by re-engineering the manufacturing enterprise through case studies with Black & Decker, Aeroquip Corp. and Himont Corp. In addition, you'll learn critical success factors adn performance measures and how to think more creatively about your competitive position. 

Cross-functional teams replace top-down management, core business processes replace departmental functions, employees are empowered to effect changes, flexibility and rapid response become paramount, and most importantly, the customer becomes a full-fledged partner in your organization. 

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