We take a moment to address some of the biggest mistakes companies make in customer retention and what they can do to keep clients and increase profitability.
French IT staff at Google, Facebook, and other companies have won new protections against burnout: the right to unplug.
We discuss how using technology that exists today can improve workflow on the shop floor by giving employees access to the data they need to do their jobs without a cumbersome process of multiple logins and credentials.
Concern about the environmental impact of manufacturing is growing. The long-term success of a manufacturer may depend, in part, on its strategies for sustainability — but these strategies are not created and perpetuated in a vacuum.
The Heartbleed bug is serious. Disclosed less than two days ago, the Heartbleed bug has sent sites and services across the Internet into patch mode.
Approaches and locations for companies in Mexico differ, but a common theme unites them: Growth prospects.
When it comes to understanding the need for reliability and maintenance, it’s hard to look further than veterans — they know the stakes if a piece of equipment fails.
A government safety agency is fining General Motors $7,000 a day, saying the company failed to fully respond to its requests for information about a faulty ignition switch by an April 3 deadline.
The federal credit rewards companies anytime they are developing or improving their products and processes that are technological in nature.
Democrats are rallying behind campaign-season legislation curbing paycheck discrimination against women. The bill, partly designed to energize the party's core voters, stands little chance of surviving in the Senate.
If we try to outdo our KPIs by being just a little bit better than we were last year, we miss an opportunity to really focus on significant process and business improvement.
Today we’re asking Curtis Alexander — a digital marketing consultant and one of the speakers at the Distribution and Manufacturing Profitability Forum — some of the most burning questions we hear from you regarding online growth.
In this issue of IMPO, we recap MODEX 2014, discuss how creating a nimble production environment requires up-to-the-minute information, and learn how the latest technology can improve the ROI of predictive maintenance.
Honda is accelerating its efforts to advance the environmental performance of its products and its operations throughout North America.
Depending on the industry and size of the company, a business can spend more than 40 percent of its annual freight budget on inbound shipping. A more efficient inbound freight program can minimize delays, save money, and even reduce confusion.
Attorneys for a church in Manhattan are asking a federal judge in Delaware to prohibit Wal-Mart from sending its annual proxy statement to shareholders because it doesn't include its proposal for a shareholder vote involving gun sales.
There are diverse views on the impact that automating business processes can have on organizations. Though there may be some debate about the depth and breadth of process automation benefits, one fact is indisputable — Business Process Automation is on the rise.
Sam Adams' "Brewing The American Dream" initiative gives loans and advice to small businesses. Co-Founder and Chairman Jim Koch discusses the program, the company's fundraising, and the surging popularity of craft beer.
The fact that it took almost a decade for the company to recall vehicles it knew had problems is disgusting. And guess what? Mary Barra agrees.
After the bailout backlash, I didn’t think General Motors could face a bigger public relations nightmare. Clearly, I was wrong.
Here's just a sampling of lawmakers hammering General Motors CEO Mary Barra in a hearing over a delayed recall and vehicle malfunctions.
How could an international company that wants to be seen as an innovator and spends more than $11 billion a year on advertising and promotions so badly misjudge its audience?
Orange France has seen a second slew of worker suicides in the last decade. Some that work there say the stress of privatizing the telecom company has been overwhelming.
Load Testing is critical to ensure reliability of motors in the field and in mission-critical situations.
Adhesives and sealants are an essential asset of every maintenance and operation plan, and with technology and products always changing, it’s important to stay on top of these trends.