Where Does Your Knowledge Live?
"Someday, you will have to do it without Jack or Jackie, or whomever it is that fills in the cracks. Just make sure that right now you're not only utilizing their skills as they're demonstrated on a daily basis, but also the ones they keep hidden for emergencies…"
My disadvantage in regards to Trivial Pursuit is that I have a degree in literaturemeaning my theoretical brain does not respond well to facts. I could have a long discussion on the literary significance of Kafka's relationship with Czech socialismbut unfortunately, there are no essay questions in this game.
My family, on the other hand, can school me in almost every category: my brothers are both incredibly adept at remembering the most irrelevant, insignificant facts relating to all sports.
My dad is a history buff; as you might imagine, this can come in quite handy in the game. My mom can do damage in all kinds of categories, considering her knowledge of cultural and political phenomena. My contribution? I drink coffee and try to not blow it for my team. That is, until some oddball question comes along and I know more than anyone else at the table.
My point here is that sometime it takes these types of skill games to realize that you maybe know a bit more than you think you know. My brothers live their day-to-day lives, their brains brimming with all kinds of soft knowledge that they never register they even have until it is arbitrarily tested.
This concept of soft knowledge reminds me of a conversation topic that's come up with several manufacturers in recent monthsrelating to the impending fear that the baby boomer generation will take far too much soft knowledge with it to South Florida golf courses upon retirement.
In an age of process improvement metrics and benchmarking, we do our best to keep documentation of each and every best practice we encounter. But when it comes to examining the tinier detailsthe minutiae of someone's day-to-day objectives on the plant floor, for instancehow much is contained in abstraction in the heads of your employees? Are you willing to let it walk out the door at age 65?
If experience and training equal value, then it's imperative that we pinpoint exactly what this value isdown to the small and seemingly insignificant. It seems like this is one potential "manufacturing job crisis" that gets very little attention: we worry so much about hiring, retaining, training, and layoffs, but the less visible threat of retirement should move you to do big things with your documentationand it could be as simple as sitting your employees down and picking their brains. You also might consider a mentoring-type program where the more experienced employees are routinely shadowed and asked specific questions as to why they do certain things a certain way, or how they react in specific situations that may require quick, informed thinking. And perhaps this last piece of advice is intuitive, but don't underestimate the power of your own observations, which means spending more time on the manufacturing floor, getting feedback, asking questions, and writing it all down.
Haven't we all uttered the phrase "What would we ever do without ___________?" Well, someday, you will have to do it without Jack or Jackie, or whomever it is that fills in the cracks. Just make sure that right now you're not only utilizing their skills as they're demonstrated on a daily basis, but also the ones they keep hidden for emergencies… just like sometimes I need my dad to answer a question about Napoleon while I observe, filing it away for later games.
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