Tel-Tru Reports Exceptional Customer Satisfaction
Rochester, NY – Tel-Tru Manufacturing Company is pleased to announce exceptional customer reviews from the 2012 Customer Satisfaction Survey conducted recently through the Measurement, Control and Automation Association (MCAA). These results reflect the diligent efforts the company has made to provide top-quality products, leading technology, and responsive service.
Tel-Tru rated the highest of all participating companies against the industry benchmark. The company received numerous, positive comments pertaining to product quality and service, including those applauding Tel-Tru’s "perfect" order-related paperwork and procedures and "professional, friendly, and helpful" sales staff.
While Tel-Tru also had a very high standing in 2010 when customers were surveyed last, the 2012 satisfaction rating has gone up, in part as a result of various process enhancements that Tel-Tru has initiated in response to that survey. As always Tel-Tru plans to continue doing everything possible to make the purchasing experience the best that it can be.
“Tel-Tru's philosophy encompasses state-of-the-art equipment and manufacturing processes, as well as a customer-centric staff and culture,” states Andy Germanow, Owner and President of Tel-Tru. “Conducting regular surveys is an important part of the company’s quality and customer-satisfaction improvement processes, and keeps the staff better prepared to respond to the needs of our customers. With Tel-Tru’s upcoming ISO certification, the surveys are especially important in developing the highest level of quality management possible.”
Tel-Tru Manufacturing Company, founded in 1916, manufactures and distributes Bimetal Thermometers, Digital Thermometers, Temperature and Pressure Transmitters, Pressure Gauges and Accessory products that sense and monitor temperature and pressure in sanitary, industrial, OEM, HVAC, and food service processes and equipment worldwide. For more information on Tel-Tru Manufacturing Company and its products, call 800.232.5335 or visit www.teltru.com.
The Measurement, Control and Automation Association is the national trade association representing leading manufacturers and distributors of instrumentation, systems and software used in industrial process control and factory automation around the world. MCAA helps the management teams of process control product and solution providers run and grow successful businesses by offering timely, unique and highly specialized resources acquired from shared management benchmarks and strategies where proprietary company information is secure.